Online shop for pet

Customer Center

How can I return an item?

When can I return a product?

You can return the items in its original state within 14 days of receiving it. 

The returned product must be in the same condition as it was received in, in the original box or bag of the brand, well sealed, and inside an additional box or bag so that the shipping company is unable to put labels on the product. Defects within the parcel or product could lead to the cancellation of the refund.

Exception: no returns of medications or antiparasitic drugs are accepted under any circumstances, unless the wrong product is shipped by our mistake, in which case we will collect and ship the correct product.

How do I return it?

Pack all of the products securely in the package in order to prevent any damages.

To make the shipment, please go to any transport agency that you prefer and indicate the name and address of our logistics facilities:

Maskokotas SL
Avda. Can Montcau, 1-3-5
08186 Lliçà d'Amunt (Barcelona)

Remember to write down the details of your oreder and reason for return, and put the information inside the box, so we know the details of your order and why you are returning.